Support

Contact

Email heidi@theintelligentworkforce.co

Include the email address on your account and, if it's about a specific screen, the page you were on. Never send card details — we can't accept them and never need them.

Common questions

I paid but the app still asks me to purchase.

Payment confirmation arrives from Stripe a few seconds after checkout. Refresh the page once. If it still asks after a minute, email us with the email address you paid with — we can see the payment and unlock it manually.

I never received the sign-in or password reset email.

Check spam, then try again from the sign-in page. Corporate mail filters are the usual cause. If it still doesn't arrive, email us and we'll confirm the address on the account.

One of my processes failed to analyze.

The rest of your report is unaffected. Open that process and run the analysis again — the most common cause is missing time or volume detail, which the form will point out.

How do I cancel?

Your billing page has a cancel option through the payment portal. You keep access until the end of the period you already paid for.

Can you delete my data?

Yes. Email us from the address on your account and we'll permanently delete the workspace within 30 days. It cannot be undone.

Policies

Refund Policy · Terms · Privacy